Questions,
answered.

Orders & Delivery

01 How fast will I receive my order?

It depends on the product. Items marked for automatic delivery arrive right after your payment is confirmed. Other items are processed by hand. The expected delivery time is shown on every product page.

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02 Where do I find my order after paying?

Your order is shown on the confirmation page right after payment and is sent to the email address you entered at checkout. If you have an account, you can also find it anytime under My Account → Orders.

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03 I paid but didn't receive anything. What should I do?

First check your spam or junk folder. Crypto payments can take a few minutes until they are confirmed on the blockchain. If your order still hasn't arrived after the delivery time stated on the product page, open a support ticket with your order ID.

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04 What information do I need to provide for my order?

Some products need extra details, for example a username or a link to your profile. If so, the checkout asks for it. Never send us passwords unless the product page explicitly says it is required.

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05 Can I order something that isn't listed?

Yes. Open a support ticket and tell us what you are looking for. We'll check if we can offer it and send you a price.

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Payment

06 Which payment methods do you accept?

All available payment methods are shown at checkout. Payments are processed securely by our checkout partner SellAuth.

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07 Is my payment secure?

Yes. The checkout is encrypted and handled by our payment partner. We never see or store your full payment details.

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08 Do I need an account to buy?

No. You can check out with just your email address. An account is useful to track all your orders in one place.

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Products

09 What kind of products do you sell?

VEXDROP offers a wide and growing range of digital products across many categories. Browse the shop or the category list to see everything that is currently available — each product page explains exactly what you receive and how it is delivered.

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10 Are there regional restrictions?

Some products only work in specific regions. If a restriction applies, it is stated on the product page. Please check it before buying.

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11 Are you affiliated with the platforms of the products you sell?

No. VEXDROP is an independent reseller and is not affiliated with, endorsed by or sponsored by any of the platforms, brands or game publishers mentioned on this site. All trademarks belong to their respective owners.

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Accounts & Security

12 What should I do after receiving an account?

Log in right away, change the password and — where possible — the linked email and security settings. Keep your login details private.

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13 Can using a purchased product violate a platform's rules?

Some platforms don't allow account transfers or purchased engagement. You are responsible for how you use a product on third-party platforms. We are not liable for actions a platform takes against your account.

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Warranty & Refunds

14 Do you offer a warranty?

Yes. If a product doesn't work as described, we'll replace it or offer a refund. The warranty period is shown on each product page. Contact support within that period and include your order ID.

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15 Can I get a refund?

Refunds are possible if a product is faulty and can't be replaced within the warranty period. Delivered products that work as described can't be refunded. See our Refund Policy for details.

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16 What happens if I open a chargeback or payment dispute?

Please always contact support first — we solve almost every problem quickly. Unjustified chargebacks on delivered orders are disputed with proof of delivery, and the related orders and accounts may be blocked from future purchases.

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Right of Withdrawal

17 Do I have a 14-day right of withdrawal?

Consumers in the EU generally have a 14-day right of withdrawal. For digital content and digital services, this right expires once delivery or performance has started, if you expressly agreed to immediate delivery and confirmed that you lose your right of withdrawal. You give this consent in the checkout before paying.

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18 Where can I read the full withdrawal information?

You can find the complete information, including the model withdrawal form, on our Right of Withdrawal page linked in the footer.

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Support

19 How do I contact support?

Open a ticket in your account under Support or use the contact options in the footer. Always include your order ID so we can help you faster.

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20 When is support available?

We answer tickets every day. Most tickets are answered quickly — during busy times it can take a little longer.

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